Pixl Canada’s warranty on a wired camera installation is 1 year on the wiring and 1 year on parts, free within the warranty. Cameras supplied by Pixl carry the manufacturer’s warranty: 1 year on parts and up to 3 years on labour. After the warranty ends, the cost is a diagnosis of the defect plus a new wire or camera install. This page summarizes the warranty table on our Legal page, which controls, and lists what you should receive at handover and what to ask any CCTV installer to put in writing.
PCBy the Pixl Canada install team. Summarized from the Legal page warranty table, October 2026.
- Wired install: 1 year wiring, 1 year parts
- Pixl-supplied cameras: manufacturer terms
- Handover checklist
- Free written quote for wired CCTV
- Within the warranty period, repairs to covered wiring and parts are free.
- After it expires, you pay a diagnosis and the cost of new wire or a new camera install.
- Ask every installer for the warranty in writing, with the periods for wiring, parts and labour.
- At handover, make sure you hold the admin logins, a camera map and the retention setting.
What does the Pixl CCTV warranty cover?
| Service | Warranty period | Cost within warranty | After it expires |
|---|---|---|---|
| Wired camera installation | 1 year on wiring, 1 year on parts | Free | Diagnosis of the defect, new wire or camera install |
| Camera supplied by Pixl | Manufacturer’s warranty: 1 year on parts, up to 3 years on labour | Free | Site charge and product charge of the new camera install |
| Hardware supplied by Pixl | 1 year manufacturer warranty, 30 days labour | Free | Service charge on site, labour for a new install |
The Legal page holds the full terms. If anything here differs from it, the Legal page controls. For the TV and appliance warranties, see TV mounting warranty.
What should you receive when the installation is finished?
| Item | Why you need it |
|---|---|
| Every camera mounted, aimed and tested | You should see each view on the screen or the app before the installer leaves |
| Recorder set up and the app on your phone | Pixl sets up the recorder on wired systems and puts the app and motion alerts on your phone |
| Admin login and user accounts | You must own the admin login, with named accounts for staff |
| A camera map | A simple floor plan showing where each camera is and what it covers |
| Retention setting | Know how many days are stored. See the storage calculator |
| Model numbers and serials | Needed for any warranty claim |
| How to export a clip | You will need it for insurers or the police |
What should you ask any CCTV installer about warranty and support?
| Ask | Why |
|---|---|
| What is covered, and for how long, for wiring, parts and labour separately? | The three can have different periods |
| Is it in writing on the quote? | A written warranty can be pointed to later |
| Who do I call, and how fast do you respond? | Know the number before you need it |
| What happens after the warranty? | Know the charge for diagnosis and a visit |
| Do I own the equipment and the logins? | You should, with no lock-in |
See also the business camera quote checklist and how to choose a security camera installer.
Commercial CCTV warranty: frequently asked questions
What warranty does Pixl give on a wired camera installation?
1 year on the wiring and 1 year on parts, free within the warranty period.
What about cameras Pixl supplies?
The manufacturer’s warranty applies: 1 year on parts and up to 3 years on labour.
What does it cost after the warranty ends?
A diagnosis of the defect plus the cost of new wire or a new camera install.
Where are the full terms?
On our Legal page, which controls if anything here differs.
Do I own the system?
You should receive the admin login and equipment details at handover. Ask your installer to confirm this in writing.
When do I pay?
After the job.
Get a written quote with the warranty stated
Free written quote for wired CCTV. Send photos or a floor plan. You pay after the job.
Legal and warranty terms
PoE switch and UPS sizing
Business security camera system
Maintenance checklist
Camera offline or not recording
Multi-location TV, camera and WiFi installation
Sources and method. Summarized from the warranty table on Pixl Canada’s Legal page, October 2026. The Legal page controls if anything here differs. The handover checklist is general guidance.
About Pixl Canada. Pixl Canada is an installation company based in Edmonton, Alberta, serving cities across Canada with TV mounting, security cameras, appliance installation and smart home setup. Call or text (587) 899-7495. Open Monday to Saturday 8am to 8pm and Sunday 9am to 7pm.